Returns policy

We are a direct-ship reseller. Nothing is held in our own warehouse — each order is placed with the manufacturer's distributor once you have paid, and shipped to you from theirs. There is no stock for a returned unit to go back into, and business IT hardware loses its resale value the moment the box is opened. Rather than pricing a restocking allowance into every product, we keep prices at cost-plus and do not offer returns.

Please check part numbers, compatibility and quantities before you order. Several products are also sold in fixed pack sizes that the distributor will not break — the pack size is shown on the product page and again in your cart.

This is not a return, and it is not affected by the above. If your order arrives damaged, incomplete, or is not the product you ordered, contact us within 2 business days of delivery and we will arrange a replacement or a refund at no cost to you.

The deadline is short because it is set by the distributor's own claim window for transit damage and shipping errors — once it closes, the claim can no longer be filed. Photographs of the packaging and the shipping label help and are worth taking before you discard anything.

Hardware that fails after delivery is covered by the manufacturer's warranty, which is issued by the manufacturer directly to you and typically runs one to three years depending on the product. Warranty service is arranged through the manufacturer's support channel, and their terms decide whether a unit is repaired, replaced or credited.

If you are not sure who to contact or what your coverage is, ask us and we will find out — we can see what was registered against your order.

Licence keys, subscriptions and downloadable software cannot be returned or cancelled once issued. They are registered to the organisation named at checkout and are non-transferable after activation, so the manufacturer treats them as delivered from the moment the key is released.

You can cancel an order yourself from your orders for as long as it shows as awaiting review, and anything already paid is refunded automatically. Once the purchase order reaches the distributor the goods are on their way and cancellation is no longer possible.

Nothing in this policy limits the rights you have under Canadian federal and provincial consumer protection law, including the right to receive goods that match their description and are of acceptable quality.